FAQs

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FAQs

My Policy

My Policy

Details on managing your policy. Including changes, renewals and cancellations.

Renewal/Cancellation

Will you tell me when my policy is due for renewal?

Will my policy renew automatically?

I don't wish to renew, how can I stop receiving reminders?

I have been away and missed my renewal date, can I still renew?

I've sold my vessel, now what?

Can I cancel my policy before the inception date?

I no longer want insurance/ wish to swap insurer mid-term, can I do this?

I've changed my mind about needing cover, can I cancel?

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Making a claim

My vessel has been damaged by someone else, what do I do?

My vessel/equipment has been stolen, help!

I've accidentally damaged my vessel, what can I do?

I can't answer some of the questions on the claim form, what should I do?

Will my vessel need to be surveyed?

How many estimates do I need to provide?

I have the invoice(s) for repair, what do I do now?

How long will it take for my claim to be settled after I have submitted invoices?

My repairer has asked for a deposit payment, what do I do?

I know there is a policy excess to pay, how do I do this?

My vessel is being repaired outside of the UK, what are the arrangements for settlement in foreign currencies?

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Other

How do I make a Mid-Term Adjustment to my policy?