Once we have received your claim form, estimates and any other supporting documentation ( such as photographs) your file will be allocated to a handler.
They will then decide, based upon the value and/or complexity of your particular claim, whether a surveyor is required to inspect the damage.
If we appoint a surveyor they will be in contact personally to arrange a convenient time for inspection.
Any cost incurred in inspection of your vessel by the surveyor will be paid for by us.